Mastering Voice Interfaces: Creating Great Voice Apps for Real Users

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021

A. Thymé-Gobbel, C. JankowskiMastering Voice Interfaceshttps://doi.org/10.1007/978-1-4842-7005-9_7

7. Resolving Incomplete Requests Through Disambiguation

Ann Thymé-Gobbel¹   and Charles Jankowski²

(1)

Brisbane, CA, USA

(2)

Fremont, CA, USA

 

In human conversations, people are basically only as clear as they think they need to be, no more, no less. People assume their listener is following, so they take shortcuts that can lead to incompleteness. Or they’re vague, which leads to ambiguity. In human dialog, as you know, this happens all the time. When the speaker isn’t clear, the listener asks for clarification or “fills in the blanks” in their head. Sometimes they’re ...