Mastering Voice Interfaces: Creating Great Voice Apps for Real Users

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021

A. Thymé-Gobbel, C. JankowskiMastering Voice Interfaceshttps://doi.org/10.1007/978-1-4842-7005-9_8

8. Conveying Reassurance with Confidence and Confirmation

Ann Thymé-Gobbel¹   and Charles Jankowski²

(1)

Brisbane, CA, USA

(2)

Fremont, CA, USA

 

Every dialog depends on shared understanding. It’s as true for two people talking as when one participant is a computer. When you talk to someone, how do you know if you’re being understood or not? By the listener’s responses. They either reassure you that you’re understood or suggest that some correction is needed. When something’s important, you even check that your listener is paying attention by confirming (affirming, ...