Mastering Zendesk

The basic Zendesk setup

Once you have created a new account, Zendesk will present you a button labeled Get Started. If clicked, it will guide you through the following steps:

1. Set up email.
2. Invite your team.
3. Set up Help Center.
4. What's next?

This is meant to give you a quick overview of Zendesk's core functionality and point you into the right direction for further customization. While the first few steps are of little significance to us, step 4 provides us with a great overview over the basic elements of Zendesk. We will use this overview to quickly cover the basics and to freshen up our memory about the basic Zendesk setup.

Channels

Channels allow customers to contact us using different methods of communication.

Before adding any extra channels, the standard ...