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Mastering Zendesk by Cedric F. Jacob

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Creating custom fields

So now that we have a better understanding of fields in general and what types of fields there are, we can move to creating our own custom fields.

Before we do so, however, let's decide what custom fields we will need by reviewing our flowchart and road map:

Creating custom fields

Looking at our flowchart, we can see a few possible options when it comes to custom fields. We already know that we can create custom fields for users, organizations, and tickets. So let's divide our train of thought for now.

Custom user  fields

In Chapter 2, Agent Roles, Groups, Organizations, and User Tags, we decided to add the VIP user tag via the Zendesk API whenever ...

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