In order to navigate to the triggers page, follow these steps:
- Click on the Admin icon (gear symbol) located in Zendesk's sidebar.
- Click on Triggers located under BUSINESS RULES within the admin menu.
- In order to create a new trigger, click on add trigger on the right-hand side of the screen:
We will be presented with an empty trigger waiting to be set up. We can divide this page into the following items:
- Trigger title
- Meet all of the following conditions
- Meet any of the following conditions
- Perform these actions
First, we can choose ...