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Mastering Zendesk by Cedric F. Jacob

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Triggers in detail

In order to navigate to the triggers page, follow these steps:

  1. Click on the Admin icon (gear symbol) located in Zendesk's sidebar.
  2. Click on Triggers located under BUSINESS RULES within the admin menu.
  3. In order to create a new trigger, click on add trigger on the right-hand side of the screen:

Triggers in detail

We will be presented with an empty trigger waiting to be set up. We can divide this page into the following items:

  • Trigger title
  • Meet all of the following conditions
  • Meet any of the following conditions
  • Perform these actions

Triggers in detail

First, we can choose ...

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