Mastering Zendesk

Triggers in detail

In order to navigate to the triggers page, follow these steps:

1. Click on the Admin icon (gear symbol) located in Zendesk's sidebar.
2. Click on Triggers located under BUSINESS RULES within the admin menu.
3. In order to create a new trigger, click on add trigger on the right-hand side of the screen:

We will be presented with an empty trigger waiting to be set up. We can divide this page into the following items:

• Trigger title
• Meet all of the following conditions
• Meet any of the following conditions
• Perform these actions

First, we can choose ...