If ExampleComp were using Salesforce, its integration surely would come with a lot of advantages.
Being able to view Salesforce data in Zendesk allows agents to make more informed decisions, but there is a lot more to it. Here are some of the other features:
- Sales reps can see Zendesk tickets in Salesforce
- Sales reps can send Zendesk tickets to Salesforce
- Sync organizations from Salesforce to Zendesk
- Sync users from Salesforce to Zendesk
There are a few requirements that have to be met before we can go ahead with the integration:
- You must be at least on the Zendesk Team plan
- Your Salesforce organization must be at least on the Group edition
- If you are using Zendesk's host mapping, you will have to set up hosted ...