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Mastering Zendesk by Cedric F. Jacob

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The Zendesk's reporting overview

Zendesk's Reporting Overview provides us with detailed performance reports related to our ticket volume, our agents and our Knowledge Base (Help Center).

In order to navigate to the Reporting Overview, simply click on the Reporting icon located in Zendesk's sidebar:

The Zendesk's reporting overview

The Reporting View is subdivided into eight tabs:

  • Overview
  • Leaderboard
  • Knowledge Base
  • Community
  • Search
  • Net Promoter ScoreSM
  • Satisfaction
  • Insights

The Zendesk's reporting overview

Let us have a look at each one of the available tabs.

Overview

The overview offers a quick look at some of the most ...

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