The Zendesk's reporting overview
Zendesk's Reporting Overview provides us with detailed performance reports related to our ticket volume, our agents and our Knowledge Base (Help Center).
In order to navigate to the Reporting Overview, simply click on the Reporting icon located in Zendesk's sidebar:
The Reporting View is subdivided into eight tabs:
- Overview
- Leaderboard
- Knowledge Base
- Community
- Search
- Net Promoter ScoreSM
- Satisfaction
- Insights
Let us have a look at each one of the available tabs.
Overview
The overview offers a quick look at some of the most ...
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