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Mastering Zendesk by Cedric F. Jacob

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Chapter 8. Security Settings and SSO

When communicating with customers, we often deal with highly sensitive and personal information. Naturally, we will have to concern ourselves with the security of our Zendesk setup.

Although Zendesk is ISO 27001:2013 certified, which stands for an established and continuously maintained security system, it is up to us to make use of the many different security settings and features Zendesk has to offer.

In this chapter, we will dive into the world of Zendesk's security, we will review their best practice recommendations, and also take a look at the provided SSO options to authenticate end users as well as agents outside Zendesk.

This chapter covers the following topics:

  • Security best practice
  • Security settings

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