Chapter 10. Zendesk Tips and Tricks
When it comes to customizing Zendesk, experience is hard to beat. Admins might spend years working on the perfect setup and they keep learning along the way.
We can certainly try to catch up by learning as much about Zendesk as possible, and yet, we still miss one key ingredient--Time. Only when spending time with Zendesk, we will come up with our own unique ideas and solutions.
While this rings true, we can certainly jumpstart our "experience" by examining tips and tricks of the pros.
In this chapter, we will tap into that experience by looking at my compilation of tips and tricks for Zendesk.
This chapter will cover tips and tricks for the following topics:
- Business rules
- Roles and views
- Reporting
- Zendesk apps
Business ...
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