O'Reilly logo

Mastering Zendesk by Cedric F. Jacob

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 10. Zendesk Tips and Tricks

When it comes to customizing Zendesk, experience is hard to beat. Admins might spend years working on the perfect setup and they keep learning along the way.

We can certainly try to catch up by learning as much about Zendesk as possible, and yet, we still miss one key ingredient--Time. Only when spending time with Zendesk, we will come up with our own unique ideas and solutions.

While this rings true, we can certainly jumpstart our "experience" by examining tips and tricks of the pros.

In this chapter, we will tap into that experience by looking at my compilation of tips and tricks for Zendesk.

This chapter will cover tips and tricks for the following topics:

  • Business rules
  • Roles and views
  • Reporting
  • Zendesk apps

Business ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required