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Contents

Part 1 • Implementation and Administration

Chapter 1 • Overview of Operations Management

Understanding IT Service Management

Exploring the IT Infrastructure Library (ITIL)

Exploring the Microsoft Operations Framework (MOF)

Tying It All Together

Defining Operations Management

Systems Management

Operations Management

The Bottom Line

Chapter 2 • Installing System Center Operations Manager 2007

Identifying Server Components

Operations Manager 2007 Server

DataStore (SQL Server 2005)

Verifying Prerequisites

Identifying Prerequisites

Running the Prerequisite Check Utility

Installation Criteria

Creating Accounts

Configuring Active Directory

Installing the Database

Installing Operations Manager 2007

Installing the Root Management ...

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