Chapter 14
Managing Problems Related to Internal Supplier Issues
When we focus our attention on companies providing professional services within the framework of information technology, we find that these organizations often undergo a series of failures that hinder their performance and contributions to value generation in projects conducted for their clients. These shortcomings might be characterized as difficulties experienced by suppliers in association with developing capability to provide simultaneous services to multiple clients, to manage internal corporate growth and staff management to enable participation in a variety of client engagements, and to provide consistent and successful outcomes for each client.
In this chapter, we will ...
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