Chapter 17
Value Chain and Process Management
Value chain and process management are inextricably linked as a means to serve the business interests of an organization. Together they provide for both the design and implementation of business processes. They also enable organizations to evaluate the processes for effectiveness and efficiency. Details regarding their application in the business environment are considered in this chapter.
Process Mapping
Process management begins with the development of a complete and comprehensive process map that lists all relevant processes, shows their relationship to one another, and indicates their purpose in the global business process. Preparation of this process map involves several aspects and considerations ...
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