Maximizing Project Success through Human Performance

CHAPTER 5

Profiling People at Work—Unconscious Behavior at the Individual Level

Before we dive into this topic, let me define what I mean by profiling. Profiling is the ability to observe behaviors either through body language, facial expression, voice tonality, and word choice, with the spirit of understanding the other person’s baseline, or normal manner. With a baseline in hand, one can then look for deviations from that baseline so that you can either detect deception or uncover an issue that’s not discussed.

KINESICS

Kinesics is the study ...