Maximizing Return on Investment Using ERP Applications

Table of Contents

1. Cover
2. Contents
3. Title
4. Copyright
5. Dedication
6. Preface
7. Acknowledgments
8. Introduction
9. Part I: A Leadership Perspective
   1. Chapter 1: The Law of Unintended Consequences
      1. Introduction
      2. What is the Law of Unintended Consequences?
      3. Management Systems
      4. The Challenge
      5. Summary
      6. Notes
   2. Chapter 2: Leadership and Change in an Integrated Business World
      1. Introduction
      2. The Universe Outside, the Universe Within
      3. The Journey
      4. The Evolution of Integrated Programs for Continuous Improvement
      5. A Deeper Look into Integration
      6. MRP II Comes to the Mainstream
      7. The Move to IT-Related Applications Solutions
      8. Leaders and the Leadership Gap
      9. Summary
      10. Notes
   3. Chapter 3: A Historical Business Perspective of ERP
      1. Introduction
      2. Legacy Systems (1960–1970/1990)
      3. It’s All about the Back Office: Getting a Single Version of the Truth (1970–1990)
      4. Improving the Business (1990–2000)
      5. The Business Suite: Enriching the Functionality (1996–2005)
      6. Getting Information and Analysis out of the Data Ocean (1997–2007)
      7. Corporate Reporting and Dashboards (2007–Today)
      8. The Era of Governance: Implications for the Future
      9. Summary
      10. Notes
10. Part II: Contextual Analysis
    1. Chapter 4: Return on Investment—Developing the Business Case
       1. Introduction
       2. Example 1: Cost Reduction
       3. Example 2: Greater Manufacturing Capacity Leading to Increased Sales
       4. Providing Business Value to an Enterprise
       5. Summary
       6. Note
    2. Chapter 5: Business Process Analysis
       1. Introduction
       2. Where are we Headed?
       3. Business Process Design
       4. Process Understanding Reveals Complexity
       5. Business Process Management
       6. Skills to Include
       7. A Plan for Action
       8. Summary
       9. Notes
    3. Chapter 6: Business Culture, Politics, and Organization
       1. Introduction
       2. Cultural Barriers and Enablers
       3. Keys to Understanding Culture, Politics, and Organization
       4. Compiling Insights Gained
       5. Relating these Insights to the Project Itself
       6. Summary
       7. Notes
    4. Chapter 7: IT Strategy Review
       1. Introduction
       2. An Example of a Flawed IT Strategy
       3. What the Introduction of ERP Meant
       4. A Better Way
       5. Empowering the Future by Optimizing the Past
       6. Summary
       7. Note
    5. Chapter 8: Workforce Education and Readiness
       1. Introduction
       2. The Workforce as a Learning Organization
       3. Workforce Education
       4. Business Education in an Integrated Business World
       5. Summary
11. Part III: A New Program Governance Approach
    1. Chapter 9: Integration of Organizational Needs
       1. Introduction
       2. Approach to the Analysis Process
       3. Consolidation
       4. Summary
    2. Chapter 10: Developing a Governance Process
       1. Introduction
       2. Leadership Challenges
       3. Program Governance Process
       4. Continuous Improvement Programs
       5. Summary
    3. Chapter 11: Organizational Change Management
       1. Introduction
       2. Expanding the Role of OCM
       3. Organizational Change Management with Leaders
       4. The Trusted Adviser
       5. Change Management Process
       6. Summary
    4. Chapter 12: Conclusions and Opportunities
       1. The Journey
       2. The Next Step
       3. Leadership
       4. The Path Forward
       5. The Law of Unintended Consequences
       6. How Insights Relates to Manufacturing
       7. The Story is Economic
       8. Summary
       9. Notes
12. Postscript
13. About the Authors
14. About the Website
15. Index