We began writing this book in the early 1990s, but for one reason or another, the timing was not right. We gave up on the project as a book, gave some presentations to data management and quality improvement organizations, and moved on. In 2001, after we had written a series of articles for Auerbach, the editor asked for any book ideas we might have. We dusted off the old sample chapters and sent them on their way. When we took a fresh look at those old sample chapters, we realized that while we had some editing to do, our basic tenets — ...

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