CHAPTER 4
Planning Your Strategy
In part I you gathered data about your own organization, practiced classifying three types of measures, and reviewed different reports to see how they support the reasons to measure.
Now we move from the foundational understanding to building your measurement and reporting strategy. This chapter focuses on two important precursors to the strategy:
- Identify your implementation priorities based on your measurement maturity.
- Understand your users’ measurement needs to focus what, how, and when you measure.
Measurement Maturity
Organizations that are serious about measuring want to advance their measurement maturity. They realize that standards, processes, and accountability will ensure not only that they collect ...
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