CHAPTER 3

Efficiency Measures

Efficiency measures provide answers to the question, “How much?” How much activity has occurred (number of participants, courses, hours, and so forth), how much money has been spent, how much effort has been expended, how much of our target audience are we reaching (reach), how much time has been taken (cycle time), how much staff have we allocated, and how much of our resources (for example, facilities, faculty) are we using (utilization)? Efficiency measures are also called volume or activity measures, inputs, or Level 0 measures.

If the name of the measure starts with “number of,” it is almost always an efficiency measure. In L&D, efficiency measures far outnumber effectiveness and outcome measures. In fact, of ...

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