February 2015
Beginner
240 pages
6h 4m
English
book
Measurement Madness: Recognizing and Avoiding the Pitfalls of Performance Measurement
by Dina Gray, Pietro Micheli, Andrey Pavlov
Content preview from Measurement Madness: Recognizing and Avoiding the Pitfalls of Performance Measurement
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Index
- ABN Amro
- absenteeism
- academia
- accounting
- accreditation bodies
- accurate data needs
- addictive aspects of performance measurement
- adverse selection problems
- advertising
- agency theory
- AIG
- airlines
- airports
- Alcatel
- Amazon
- ambiguities
- American Pulpwood Association
- ‘analysis paralysis’
- appraisals
- Armstrong, Lance
- asteroid strike forecasts
- Atlanta Public Schools scandal
- Australia
- Balanced Scorecard
- Bank of Scotland
- banks
- BBC
- beef contamination scandal
- benchmarking
- ‘Big Data’ analytics
- Blair, Tony
- blame cultures
- boards of directors
- bonuses
- brand identity/recognition
- British Medical Association
- budgets
- Buffett, Warren
- call centres
- Cameron, David
- Canada
- car injuries
- car sales
- carbon footprints
- catalogue off-the-shelf indicators
- causal maps
- CEOs
- change management
- cheating behaviours
- Chelsea FC
- Chief Finance Officers (CFOs)
- Chief Operating Officers (COOs)
- Chief Performance Officer (CPO)
- Child Benefit payments in the UK
- China
- civil servants
- ‘climate of fear’ pressures to perform
- Climatic Research Unit (CRU)
- clinical decision units (CDUs)
- commitment
- communication
- comparisons
- compensation
- competition
- complaints
- Comprehensive Assessment Tests (CATs)
- conflicting measures
- consistent data
- continuous improvement
- control
- cost/benefit analyses
- costs
- court cases
- credit default swaps (CDSs)
- credit rating agencies
- crime
- cultural issues
- customer loyalty
- customer reward point schemes
- customer satisfaction
- customer-related performance measurement
- dashboards
- data analysis
- data collection
- data overload ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.