Book description
How profitable (or successful) is your e-business investment?
How effective is your e-business at attracting new customers and retaining existing ones?
What is the availability of your e-business Web server infrastructure and performance of your Web transactions?
These questions, which are critical in measuring e-business
success, are both behavioral and operational in nature. It is
necessary to measure both e-business and IT metrics, which are
closely linked, and have a direct effect on each other. For
example, a spike in web traffic (or a single hit for that matter)
has a direct effect on server load and the systems that process the
transaction. Therefore, it is critical to analyze each of these
metrics and draw correlations between them.
This IBM Redbooks publication describes the value of Tivoli’s
e-business management solutions for the Web. It will provide
practical guidance on installation and implementation and on how
the individual solutions operate in tandem, giving you the whole
picture of your Web application’s health and effectiveness.
The information in this book is structured to provide valuable
information to IT decision makers as well as Web administrators and
systems management specialists dealing with the day-to-day care of
the e-business infrastructure.
Table of contents
- Figures (1/2)
- Figures (2/2)
- Tables
- Notices
- Preface
-
Part 1: Management overview
-
Chapter 1: Evaluating the business value of your e-business Web sites
- Why have a Web presence?
- Why monitor Web traffic and behavior?
- Analyzing traffic and usage
- Monitoring the performance of transactions
- Business transactions
- e-business applications: complex layers of services (1/3)
- e-business applications: complex layers of services (2/3)
- e-business applications: complex layers of services (3/3)
- Tivoli product structure
- Chapter 2: Web analytics
- Chapter 3: Tivoli e-business management solution architecture
-
Chapter 1: Evaluating the business value of your e-business Web sites
-
Part 2: Deployment and management
-
Chapter 4: Data sources for Tivoli Web Site Analyzer
- Web server log files (1/4)
- Web server log files (2/4)
- Web server log files (3/4)
- Web server log files (4/4)
- WebSphere Application Server ALS (1/3)
- WebSphere Application Server ALS (2/3)
- WebSphere Application Server ALS (3/3)
- WebSphere Personalization Server
- WebSphere Commerce Suite Version 5.1 database format
- Incorporating non-HTTP data
-
Chapter 5: Extending your monitoring with Web Tracker
- Web Tracker (1/2)
- Web Tracker (2/2)
- Enabling Web Tracker (1/4)
- Enabling Web Tracker (2/4)
- Enabling Web Tracker (3/4)
- Enabling Web Tracker (4/4)
- Web Tracker in detail (1/4)
- Web Tracker in detail (2/4)
- Web Tracker in detail (3/4)
- Web Tracker in detail (4/4)
- Web Tracker coding basics (1/3)
- Web Tracker coding basics (2/3)
- Web Tracker coding basics (3/3)
-
Chapter 6: Installing a full function Web site management solution
- Planning for Site Analyzer (1/2)
- Planning for Site Analyzer (2/2)
- Pre-installation tasks (1/3)
- Pre-installation tasks (2/3)
- Pre-installation tasks (3/3)
- Tivoli Web Site Analyzer installation (1/3)
- Tivoli Web Site Analyzer installation (2/3)
- Tivoli Web Site Analyzer installation (3/3)
- Using Tivoli Web Site Analyzer (1/5)
- Using Tivoli Web Site Analyzer (2/5)
- Using Tivoli Web Site Analyzer (3/5)
- Using Tivoli Web Site Analyzer (4/5)
- Using Tivoli Web Site Analyzer (5/5)
- Chapter 7: Ensuring Web service provisioning
-
Chapter 4: Data sources for Tivoli Web Site Analyzer
-
Part 3: Monitoring Web sites
- Chapter 8: Ensuring Web site content compliance with company policies
- Chapter 9: Monitoring Web traffic
-
Chapter 10: Turning data into information
- User communities of reports
- How the data is gathered and measured (1/2)
- How the data is gathered and measured (2/2)
- Generating reports
- Web site availability reports
- User agent information reports (1/2)
- User agent information reports (2/2)
- User information reports (1/2)
- User information reports (2/2)
- Web site activity reports (1/2)
- Web site activity reports (2/2)
- Web site standards compliance reports
- Web site design effectiveness reports
- Web site integrity
- User group information
- Site activity distribution pattern
- Strategic alliances (1/2)
- Strategic alliances (2/2)
- User activity (1/4)
- User activity (2/4)
- User activity (3/4)
-
User activity (4/4)
- Number of visits per user
- Number of hits per user
- Who viewed the most pages?
- Time spent by user
- Abandoned cart
- Shopping cart information
- Shopping cart information by using Data Integration
- Product display information
- Products looked at by user
- Shopping cart checkout information
- Time spent before check out
- First accessed page
- Order processing information
- Combined reports
- Chapter 11: Advanced reporting options
- Chapter 12: TWSA administration tasks
-
Part 4: Extending Web analytics
-
Chapter 13: Monitoring Web transaction performance
- TMTP architecture
- Planning for transaction performance monitoring (1/3)
- Planning for transaction performance monitoring (2/3)
- Planning for transaction performance monitoring (3/3)
- Planning for the monitoring infrastructure (1/2)
- Planning for the monitoring infrastructure (2/2)
- Implementing Enterprise Transaction Performance (1/2)
- Implementing Enterprise Transaction Performance (2/2)
- Setting up Web Transaction Performance (1/2)
- Setting up Web Transaction Performance (2/2)
- Consoles
- Reporting
-
Chapter 14: Extending the solution
- Tivoli Enterprise Data Warehouse
- IBM Tivoli Service Level Advisor
- Integration of Tivoli Web Site Analyzer (1/9)
- Integration of Tivoli Web Site Analyzer (2/9)
- Integration of Tivoli Web Site Analyzer (3/9)
- Integration of Tivoli Web Site Analyzer (4/9)
- Integration of Tivoli Web Site Analyzer (5/9)
- Integration of Tivoli Web Site Analyzer (6/9)
- Integration of Tivoli Web Site Analyzer (7/9)
- Integration of Tivoli Web Site Analyzer (8/9)
- Integration of Tivoli Web Site Analyzer (9/9)
- Tivoli Enterprise Data Warehouse Report Interface (1/3)
- Tivoli Enterprise Data Warehouse Report Interface (2/3)
- Tivoli Enterprise Data Warehouse Report Interface (3/3)
-
Chapter 15: Integration with WebSphere Commerce Server
- Collecting data from WebSphere Commerce Suite (1/2)
- Collecting data from WebSphere Commerce Suite (2/2)
- Analyzing Commerce Suite commands
- What does user ID mean in Commerce Suite?
- Gathering shopping cart information
- Gathering product display information
- Gathering order processing information
- Commerce reports versus TWSA reports
- Chapter 16: Troubleshooting TWSA
-
Chapter 13: Monitoring Web transaction performance
-
Part 5: Appendixes
- Appendix A: HTTP status codes
- Appendix B: Patterns for e-business
- Appendix C: Improving DB2 performance
- Appendix D: FTP access through a firewall (1/2)
- Appendix D: FTP access through a firewall (2/2)
-
Appendix E: Report element list
- Tivoli Web Site Analyzer Version 4.2 base reports (1/2)
- Tivoli Web Site Analyzer Version 4.2 base reports (2/2)
- TWSA 4.2 Tivoli Enterprise Data Warehouse reports
- TWSA 4.2 Web Tracker Reports
- TWSA 4.2 eCommerce reports
- TWSA 4.2 WebSphere Personalization reports
- TWSA 4.2 WebSphere Portal Server reports
-
Appendix F: TWSA 4.2 database schema
- Schema overview
- Details I
- Details II
- Details III
- Details IV
- Schema table names and descriptions
- Aggregate content
- AggregateKey
- Aggregates
- AggregateStatus
- Browsers
- Calendar
- Categories
- Category patterns
- Category sets
- CategoryMap
- ColumnIds
- CookiesStatus
- Domain
- Entities
- EntityTraversal
- Hit_Facts
- HitFactsIds
- HitParms
- HTTPVersion
- ImportHistory
- JavaScriptStatus
- Key
- Key/value combo
- Key/value pair
- Linkage
- Log_file_status
- Logs
- Networks
- Parms
- Platforms
- Protocols
- Referrer
- ReferrerHost
- ReferrerURL
- ResetStatus
- Resources
- Result
- ReturnCodes
- SAVersion
- ServerNodes
- Servers
- Session_Facts
- SessionFactsIds
- SessionParms
- Subdomains
- TimeOfDay
- TimeSpan
- UserAgents
- Users
- Value
- Web nodes
- Appendix G: Web Tracker coding
-
Appendix H: Service Management
- Service Management
- Service Support disciplines
- Configuration Management (1/2)
- Configuration Management (2/2)
- Help Desk
- Problem Management
- Change Management (1/2)
- Change Management (2/2)
- Software Control and Distribution
- Service Delivery disciplines
- Capacity Management (1/2)
- Capacity Management (2/2)
- Availability Management
- Cost Management
- Contingency Planning
- Service Level Management (1/3)
- Service Level Management (2/3)
- Service Level Management (3/3)
- Bringing it all together (1/2)
- Bringing it all together (2/2)
- The power of integration
- Glossary
- Abbreviations and acronyms
- Related publications
- Index (1/5)
- Index (2/5)
- Index (3/5)
- Index (4/5)
- Index (5/5)
- Back cover
Product information
- Title: Measuring e-business Web Usage, Performance, and Availability
- Author(s):
- Release date: September 2003
- Publisher(s): IBM Redbooks
- ISBN: None
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