CHAPTER 5Data Collection Issues

DATA COLLECTION BEFORE, during, and after program implementation is the most time-consuming and potentially disruptive step of the ROI Methodology. This chapter defines the sources of data and timing of data collection; it also outlines useful and widely accepted approaches for collecting data.

Sources of Data

An array of possible data sources is available to provide input on the success of an LD program. Six general categories are described here.

Organizational Performance Records

Perhaps the most useful and credible data source for impact and ROI analysis are the records and reports of the organization. Whether individualized or group based, these records reflect performance in a work unit, department, division, ...

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