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Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance by Rebecca Ray, Patti Phillips, Jack Phillips

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CHAPTER 10Communicating and Using Evaluation Data

YOU HAVE YOUR data in hand, so what’s next? Should the data be used to modify the program, change the process, show the contribution, justify new programs, gain additional support, or build goodwill? How should they be presented? Who should present them? Where and when should the data be communicated? This chapter delves into these and other questions, but most importantly, it tells you how evaluation data, properly communicated to the right audiences, can drive improvement in your organization.

Principles of Communicating Results

The skills required to effectively communicate results are almost as delicate and sophisticated as those needed to obtain results. Style is as important as the substance. ...

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