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Measuring ROI in Group Coaching in Transnet Coach Business
Rika Tome
This case was prepared to serve as a basis for discussion rather than an illustration of either effective or ineffective administrative and management practices. Names, dates, places, and data may have been disguised at the request of the author or organization.
ABSTRACT
This case considers the benefit of a group coaching intervention in two rail carriage refurbishing facilities in South Africa. Data for evaluation Levels 1, 2, 3, and 4 were collected through the use of questionnaires as well as through learning journals and action plan templates. Costs were compiled from ...
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