John Kmiec, Sandra Dugas, Cyndi Gaudet, Heather Annulis, Mary Nell McNeese, and Susan Bush
This case was prepared to serve as a basis for discussion rather than an illustration of either effective or ineffective administrative and management practices. All names, dates, places, and data may have been disguised at the request of the author or organization.
This case study describes the evaluation of a coaching intervention designed to enhance the capabilities of immediate managers to positively influence line employee work engagement. The study used quasi-experimental ...