Measuring the Success of Employee Engagement: A Step-by-Step Guide for Measuring Impact and Calculating ROI

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The Importance of Employee Engagement

There is probably no other topic more frequently discussed in the human resources area than employee engagement. Articles, conferences, and books are filled with issues about employee engagement, usually for good reason. Fully engaged employees remain with their organization, produce more, and are more efficient. In addition, they will satisfy customers and increase sales. This is achieved by examining not only the why, what, and how of the work, but also where and when the work is done, addressing alternative and flexible work systems and workspace design. When these issues are addressed properly, they can foster a long-lasting, high-performing work team. This chapter explores a variety of issues about ...