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A System for Measuring the Impact and ROI

While employee engagement is increasingly observed as a critical factor in organizations, the implications of measurement are also significant. To build a measurement process, certain steps need to be taken. It is in this context that the ROI Methodology is presented. In this chapter, we address using the ROI Methodology with engagement and how engagement teams are a conduit of change in building a measurement system.

HOW AND WHY ENGAGEMENT FITS WITH ROI

Engagement practitioners tend to be more socially driven (to help others) rather than financially driven. So what would drive an engagement practitioner to pursue ROI? Perhaps this is best answered by considering how and why ROI helps the process, and ...

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