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Measuring the ROI of a New Engagement-Based Selection Process
International Premium Hotel Group
This case was prepared to serve as a basis for discussion rather than to illustrate either effective or ineffective administrative and management practices. All names, dates, places, and organizations have been disguised at the request of the author or organization.
Abstract
This case study shows the ROI in a new comprehensive selection process, which includes a new recruiting source, instruments to measure the engagement of candidates, a simulation to measure customer engagement approaches, and a realistic ...
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