Measuring ROI in an Operations Manager Development ProgramInternational Nonprofit Agency GroupCaroline Hubble and Chris Kirchner

This case was prepared to serve as a basis for discussion rather than an illustration of either effective or ineffective administrative and management practices. Names, dates, places, and data have been disguised at the request of the author or organization.


The Operations Manager Development Program (OMDP) was developed to enhance the performance of the International Agency Group’s (IAG) managers who oversee operational centers throughout the world. The program was designed to develop manager capabilities ...

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