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Reporting Results to Appropriate Audiences
A leadership development program was implemented to improve quality and speed of service. When the project was concluded the team measured the results, which were a mixed bag. The quality of service had improved, but the speed of service had not; in fact, it was slower than before. To share their findings, the team tried to get on the executive calendar to share results in person; the meeting was to take place six weeks later. Knowing that there were findings that needed to be communicated immediately, the team generated a report, which included major findings and charts and graphs, and was distributed to the executive team via email. Unfortunately, the report was overlooked in the sea of emails received ...
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