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Measuring ROI in Work Engagement: A Blended Learning Solution
PolyWrighton
John Kmiec, Sandra Dugas, Cyndi Gaudet, Heather Annulis, Mary Nell McNeese, and Susan Bush
Abstract
This case study describes the evaluation of a blended learning program designed to enhance the capabilities of immediate managers to positively influence line employees’ work engagement. The study used quasi-experimental research design to analyze changes in work engagement for line employees assigned to two of 14 business units at PolyWrighton, a manufacturer of high-quality, lightweight plastics. The test group of immediate managers in the production business unit received ...
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