O'Reilly logo

Measuring the User Experience by William Albert, Thomas Tullis

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 8 Combined and Comparative Metrics

Usability data are building blocks. Each piece of usability data can be used to create new metrics. The raw usability data might be task completion rates, time-on-task, or self-reported ease of use. All of these usability data can be used to derive new metrics that were not previously available, such as an overall usability metric or a usability scorecard. Two ways to derive new usability metrics from existing data are (1) by combining more than one metric into a single usability measure and (2) by comparing existing usability data to expert or ideal results. We will review both methods in this chapter.

8.1 SINGLE USABILITY SCORES

In many usability tests, you collect more than one metric, such as task ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required