Chapter 5
Issue-Based Metrics
Contents
5.1 What is a Usability Issue?
5.1.1 Real Issues versus False Issues
5.3.1 Severity Ratings Based on the User Experience
5.3.2 Severity Ratings Based on a Combination of Factors
5.3.3 Using a Severity Rating System
5.3.4 Some Caveats about Rating Systems
5.4 Analyzing and Reporting Metrics for Usability Issues
5.4.1 Frequency of Unique Issues
5.4.2 Frequency of Issues Per Participant
5.4.3 Frequency of Participants
5.5 Consistency in Identifying Usability Issues
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