CHAPTER 1: IT MEASUREMENT IN CONTEXT
I think therefore I am. I measure therefore I act. Anonymous.
Why measure IT
Quite simply, if you want to understand, control or improve your IT, or communicate it to others, you need measurement.
If you want to know how good your IT is, both in terms of quality and value for money, you need to measure it. Then you’ll understand whether you can keep it as it is, or need to do something about it. Or at least you will, if you know what measurement ranges constitute good and not so good practice.
If you want to know if your IT is heading in the right direction, or is set to give you a nasty shock or a disappointed, sinking feeling, you need to find things to measure that will tell you so. That way, you’ll know ...
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