4 
Collaborating
HOW YOU CAN MANAGE CONFLICT
Meeting conflict derives primarily from individual thinking styles, individual behavior, group dynamics, and other situational factors, including the facilitator and their environment. The meeting facilitator is not responsible for resolving conflict. However, they must have a procedure for (and therefore be confident about) managing arguments, conflicting claims, and contradictory evidence.
The Ways People Think
As a meeting facilitator, you empower participants by enhancing their ability to understand and communicate with one another. You also inspire them to think creatively about their business. ...
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