M. Koch, A. Butz & J. Schlichter (Hrsg.): Mensch und Computer 2014 Workshopband, München: Oldenbourg Wissenschaftsverlag, 2014, S. 167-175.
University of Paderborn, s-lab – Software Quality Lab
Self-service systems are technically complex and provide products and services to end users. Due to the heterogeneity of the users of such systems and their short residence time, the usability of a system’s user interface (UI) is of great importance. Currently, an intuitive and flexible usage is often limited because of the monolithic architecture of existing self-service systems. Furthermore, today’s self-service systems represent the one-and-only endpoint of ...