Integration Feedback: Lessons Learned
In this chapter, you will learn the following:
I received a good piece of advice from a manager once: Feedback is a gift. This goes for integration feedback as well.
Any process improvement person worth his or her daily rate can tell you that getting after-action feedback and data ensures that you will improve and optimize your operations. For companies with fairly frequent merger and acquisition activity, getting post-integration feedback is critical to ensuring that you are continually improving.
In effective integration planning, the feedback stage is referred to as lessons learned.
GOALS AND TOOLS OF LESSONS LEARNED
Collecting feedback from all stakeholder groups to continually optimize your integration strategies and tactics can include the following steps: