Chapter 10Achieving Rollup Efficiencies and Implementing Best Practices

“Oh, I’ve got a lot of good tricks to operate my business,” said the harried owner of a northeastern automotive photo guide.

“Tell me more,” said Conrad Hall. “I’m always fascinated by the way savvy operators build such impressive success. I bet a woman like you brings a completely different perspective to managing a business.”

“You’re right about that,” said the owner. “One of the things I did was rip out the mirrors from the women’s bathroom. The girls spend too much time primping anyway; those mirrors were just a distraction that made them take longer. In fact, I make them clock out when they go.”

“That’s the first time I’ve heard that,” said Hall.

“Oh, and you know how ...

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