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Message Not Received: Why Business Communication Is Broken and How to Fix It
book

Message Not Received: Why Business Communication Is Broken and How to Fix It

by Phil Simon
March 2015
Beginner to intermediate content levelBeginner to intermediate
272 pages
6h 5m
English
Wiley
Content preview from Message Not Received: Why Business Communication Is Broken and How to Fix It

Index

A

  • abstract language versus concrete
  • acronyms
  • ADD (attention-deficit disorder)
  • adult ADD
  • Airbnb
  • Amazon
  • AOL
  • ambiguity
  • APIs (application programming interfaces)
  • applications, downloading
  • Armstrong, Tim, firing of Abel Lenz
  • assumptions about audience
  • asynchronicity of e-mail
  • attention spans
  • audience
    • assumptions about
    • feelings about message
    • for Message Not Received
    • silence
  • author history

B

  • Ballmer, Steve
    • memo
  • Bassett Healthcare
  • benefits versus features
  • Bezos, Jeff
  • Bezos, MacKenzie
  • Big Data
  • Bitcoin
  • bloatware
  • bounded rationality
  • Breaking Bad
    • communications relationships
    • Grey Matter (company)
    • Vamanos Health
  • busyness, cult of
  • buzzwords
    • consultants
    • context
  • BYOD (Bring Your Own Device)

C

  • celebrities of tech
  • change, speed of
  • Charette, Robert
  • chat rooms
  • clarity in communication, necessity
  • cloud computing
  • cognitive computing
  • coining terms
  • collaboration
    • Vamanos Health
  • colloquialisms
  • Comcast, account cancellation attempt
  • communicate
    • definition
    • necessity
  • communication
    • clarity in, necessity
    • deficiency as the norm
    • medium options
    • necessity
    • non-verbal
    • pervasive
    • project failure rates
    • reviewing past
  • communications, author’s background in
  • concrete terms versus abstract
  • confirmation bias
    • feedback and
  • confirmatory bias
  • conformity experiments
  • consultants’ buzzwords
  • context
  • Cook, Tim
  • Cortana (Microsoft)
  • creative destruction
  • crowdfunding
  • CSC (Computer Sciences Corporation), product launch information
  • cult of busy
  • Csikszentmihalyi, Mihaly

D

  • data cited
  • decision ...
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Publisher Resources

ISBN: 9781119048213Purchase book