ACKNOWLEDGMENTS

I have to start by thanking my awesome husband and daughter who put up with me writing on vacations, writing on the walls when I couldn’t use a computer, and who valiantly tried to take dictation from my messed-up head to help me get my work done. Thank you for leaving me alone with my research and our dogs to “do my thing.” I still haven’t gotten over one of you killing Mr. Fish when I was traveling and researching this book, but eventually my grief will subside. Another Mr. Fish would help.

My admiration and respect for my editor Cheryl Segura can’t be put into words. We had the idea for this book five years ago, and at our first breakfast together in 2015, we clicked. Then life happened and we almost didn’t get the book done. ...

Get Message Received: 7 Steps to Break Down Communication Barriers at Work now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.