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Metric Dashboards for Operations and Supply Chain Excellence by Jaideep Motwani

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Chapter 7

Case Review: Metrics in Action!

Joe scheduled another visit with Larry. When Joe arrived, Larry invited him into a conference room and asked, “What’s up Joe? Why the need for another session? Do you want a rematch of the basketball championship game?”

“No, nothing like that, we won that game fair and square,” replied Joe. “I want to pick your brain on scorecards and dashboards again.”

“Pick away,” replied Larry.

“Well since we last spoke, we’ve implemented hour-by-hour scorecards at the work centers, and are rolling the real-time work center data up onto daily area scorecards. We’re seeing some indicators that are doing well, and some that are not. We even think we see a correlation between our scrap and rework rates and our delivery ...

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