Chapter 17. Dos and Don’ts of Software Process Improvement
This chapter provides an overview of CMMI-based process maturity measures and describes how maturity and capability levels are determined. It sheds insight into some practices that may heighten the probability of success for an improvement program, and others that may lead to a less desirable outcome. 
Many organizations perceive a correlation between the quality of their software processes and the quality of their resulting products and services. This holds true both for software development organizations and the software products they produce, as well as software support organizations and the software they maintain. A number of these organizations use a model-based approach, ...