Metrics for Project Management

CHAPTER 4

Enterprise Metrics

Organizational metrics measure or infer the attributes of the enterprise as a whole. They deal with both the structure and the environment of projects, particularly as influenced by policies and procedures.

Organizational metrics indicate whether the environment is project-friendly, which, in turn, reflects friendliness toward project people and project things. Traditional organizational metrics also deal with the business objectives of projects and the all-important return on investment, which views the success of projects—and the success of the organization—from the pragmatic vantage point of stockholders. Enterprise metrics also show whether an organization is gaining a competitive advantage by achieving its strategic ...