ExpectationsHow to View Metrics in a Meaningful Way
If the Answer Key is the secret to unlocking the development of a useful metric program, the use of expectations is the keychain. Expectations allow you to change many of the common negatives toward measurement into productive improvement.
Don't Choose Poorly
I love the line in Indiana Jones and the Last Crusade (1989) when the Grail Knight matter-of-factly announces, “he chose poorly.” There were dozens of cups to choose from and the villain chose the wrong one. It was understandable, though. He chose the most ornate, jewel-bespeckled chalice on the table.
Managers often pick the flashiest ...
Get Metrics: How to Improve Key Business Results now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
