Michael Allen's 2009 e-Learning Annual

9.1. E-LEARNING CRITICAL SUCCESS FACTORS

1. Make Sure Everyone Shares a Common Understanding About e-Learning. In most organizations, there is not something as simple as a common definition, let alone a shared understanding of what e-learning is. There can be as many definitions for e-learning as there are people in an organization and experts consulted, leading to confusion, frustration, and lack of focus.

There is a great debate over who coined the term "e-learning" and when. But, regardless of its origin and originator, it still most often refers to the delivery of courses over company intranets and the Internet. The term e-learning replaced web-based training (WBT), which, in turn, had replaced computer-based training (CBT) and interactive ...