Michael Allen's 2009 e-Learning Annual

Chapter 6. THE TRUE VALUE OF LEARNING

Dennis Brown

The purpose of a corporate training department isn't training; it's to solve business problems. While this perspective is not rare today, in discussion few training organizations actually measure their contribution to business success and communicate their impact in terms that organizational leaders understand and appreciate.

Yogi Berra, that paragon of word manipulation and exposition and baseball, is often quoted as saying, "The future ain't what it used to be." And, surprisingly, so it is in the world of learning measurement. We cannot sustain our training departments based on how well we are doing against our training budgets. This only leads to the budget being cut on a year-by-year basis. ...