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Michael Allen's 2009 e-Learning Annual by Michael W. Allen

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12.2. THINK DIFFERENT

As the old Apple advertisements exhorted us, we need to "think different." We need to think about the full spectrum of performance support, not just courses. We need to think about how people really solve problems. We need to think about the different stages of learning and what sort of support they need. And we need to think about how to wrap that support across learners, contexts, tasks, technologies, and more.

Performing in the World. The goal here is to think of performance needs. A colleague asked if there were a model of informal learning, and I was reminded of the following model from hermeneutic philosophy. In this model, people generally act in well-practiced ways when they can. However, sometimes we have a problem, ...

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