Ana Raquel Sampaio de Sousa, Carolina Feliciana Machado, Miguel Pinheiro

6Job analysis: an application in a knowledge-intensive, high-performance SME

Abstract: For a decade, Creative-Knowledge-Company1 has successfully provided consultancy services, targeting soft funding instruments of research and development projects, to a wide portfolio of clients across around nine European countries. In 2016, the company began facing the challenges associated with growing a high-performance, knowledge-based team, in different dimensions, from one office and one nationality to three offices in three countries and from five nationalities. The staff’s experience transfer into new processes or tools is hampered by the dispersed state of existing knowledge, ...

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