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Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Chapter 2: Why Business Needs a CRM System

As we move beyond a world of data on demand to one where data can provide us with forecasts and complex analysis, our expectations of information that is necessary to do business has changed.

No longer can a customer be told to wait while the accounting department searches for previous invoices or orders. Nor can salespeople be expected to schedule appointments without having access ...

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Publisher Resources

ISBN: 9780132682084Purchase book