Dashboards
Dashboards enable the user to see more than one chart from different entities on a one single page. Apart from adding charts that we’ve already discussed in this chapter, you can also add grids, IFRAMEs, and web resources to a Dashboard.
Grids are representation of underlying CRM data (for example, Activities that relate to an account or Leads that relate to a region), IFRAMEs are pass-through connections to other web pages (either externally or internally, or even self-referencing), and web resources are files that can be images, Silverlight applications, HTML pages, or script files.
The CRM system comes with seven predefined system Dashboards you can use as models.
• Customer Service Operations Dashboard
• Customer Service Performance ...
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