Basic Subscription Support
Microsoft offers basic support for its online customers at no charge. The support covers most issues with the system (including troubleshooting the Outlook integration piece), and can be used as often as necessary (even on the same issue if necessary). The specifics are as follows:
Cost—Included
Community forums—Included
Service dashboard—Included
Access to self-help—Included
Web incident submission—Included
Unlimited ...
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