Microsoft Dynamics® CRM 4.0 Step by Step

Chapter 5. Microsoft Dynamics CRM for Outlook

Chapter at a Glance

In this chapter, you will learn to:
✓	Access Microsoft Dynamics CRM records within Microsoft Dynamics CRM for Outlook.
✓	Synchronize contacts, tasks, and appointments between Microsoft Dynamics CRM and Outlook.
✓	Create and track Microsoft Dynamics CRM contacts, tasks, and appointments in Outlook.
✓	Send and track e-mail messages in Microsoft Dynamics CRM for Outlook.
✓	Delete records in Microsoft Dynamics CRM for Outlook.
✓	Go offline with Microsoft Dynamics CRM for Outlook.
✓	Configure a local data group.

Microsoft Dynamics CRM offers a Microsoft Dynamics CRM for Outlook interface in addition ...